Privacy policy

Privacy Policy

Last Updated: October 2025

At Glass House Xperience, your privacy is very important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

This Privacy Policy explains how we handle information collected through our website, online orders, and in-person visits.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: name, email address, phone number, and mailing address

  • Order Details: product preferences, personalization details (for memorial orders), and transaction history

  • Payment Information: billing details (processed securely through trusted third-party payment processors)

  • Communications: messages, reviews, or inquiries you send us through our website or email

  • Website Data: general analytics such as pages visited, time on site, and device type (collected via cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiry

  • Provide customer support and updates

  • Improve our website, services, and customer experience

  • Send occasional updates or promotional offers (only if you’ve subscribed)

We will never sell, rent, or trade your personal information.

3. Memorial Orders

We understand the sensitive nature of memorial glass orders.
All customer information, including names, photos, and any personal details shared with us, is treated with the utmost confidentiality.
Ashes are handled respectfully and privately. We only retain order records necessary to fulfill your piece and maintain business records.

4. Payment & Data Security

We do not store your credit card or payment details on our servers.
All payments are securely processed through trusted third-party providers (such as Shopify Payments, PayPal, or Stripe) using encryption and secure sockets layer (SSL) technology.

5. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous analytics.
Cookies help us understand how visitors use our site so we can make improvements.
You can adjust your browser settings to disable cookies at any time.

6. Third-Party Services

We may use third-party tools (such as payment processors, shipping partners, or analytics providers) to support our operations. These providers only receive the information necessary to perform their services and are required to protect your data.

7. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (unless required for business or legal purposes)

  • Unsubscribe from promotional emails at any time

To make a privacy request, please contact us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please reach out:
📧 info@ghxperience.com
📞 403-462-2651
📍 74 Hallbrook Place SW, Calgary, AB T2V 3H2